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Frequently Asked Question

About Agricultural Bank of China, Hong Kong Branch Personal Online Banking

Q1:   What is Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

Q2:   Do I have to pay for using Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

Q3:   What language is supported by the ABC Personal Online Banking?

 

Q1:   What is Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

The Personal Online Banking is a self-service online banking service system backed by network technologies to meet the diversified demands of personal customers. Online banking is designed to facilitate the customer's ability for simply and flexible financial management.

 

Q2:   Do I have to pay for using Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

Agricultural Bank of China, Hong Kong Branch Personal Online Banking is free to customers with valid accounts. However, please note that uses of some services such as Telegraphic Transfer are subject to corresponding service charge.

 

Q3:   What language is supported by the ABC Personal Online Banking?

All the Web pages can be viewed in Simplified Chinese only.

 

Application for Agricultural Bank of China, Hong Kong Branch Personal Online Banking

Q4:   How can I register Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

 

Q4:   How can I register Agricultural Bank of China, Hong Kong Branch Personal Online Banking?

1.The customer has a personal retail account (such as Savings account, Current account) or Term Deposit account with ABCHK.

2.Sign and return “ABCHK Personal Online Banking Services Application Form” to Hong Kong Branch (For more details, please contact your Relationship Manager)

3.Obtain the password notice and K-po, after applying the service

4.Download the certificate for using the online banking

 

Login

Q6:   What should I do if I lost my K-po?

Q7:   How many times that I log in with wrong password and the system will suspense my personal online banking?

Q8:   What should I do if I suspect that my Password has been stolen or exposed to others?

Q9:   What should I do if I'm not able to login even I have input the correct password?

 

Q6:   What should I do if I lost my K-po?

Please contact our Customer Service Hotline for report at (852)28198559.

 

Q7:   How many times that I log in with wrong password and the system will suspense my personal online banking?

The systems will suspense your account when you log in with wrong password by 6 times continuously. Please contact our Customer Service Hotline at (852)28198559 for releasing the service.

 

Q8:   What should I do if I suspect that my Password has been stolen or exposed to others?

If you suspect that your Password has been stolen or exposed to others, please call our Customer Service Hotline at (852)28199559 to terminate your access immediately.

 

Q9:   What should I do if I'm not able to login even I have input the correct password?

Should you encounter any difficulties during log in, please call our Customer Service Hotline at (852)28199559