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Contact Us

For any enquiries and comments, you can contact us by the following means:

 

Customer Service Hotline:
(852) 281 95599  (Hong Kong)

(86-20) 31195599 (China)

Customer Comments :

  At Agricultural Bank of China Ltd., we are committed to providing quality services to our customers. Your feedback and suggestions are valuable for us to serve you better. We are pleased to listen to your feedback or opinions and you are welcome to contact us through the following channels:  

  ♦  E-mail: CCHK@abchina.com 

  ♦  Fax: 2866 0133

  ♦  Talk to us in person at our office

  ♦  Mail: 25/F, Agricultural Bank of China Tower, 50 Connaught Road Central, Hong Kong  

  ♦  Complete the Customer Suggestion Form and return it by mail or in person to our office, or fax to 2866 0133.  

  Upon receipt of your feedback or opinion, we will follow up and endeavor to respond before the close of the next business day. If we need more time to look into the matter, we will send you an acknowledgement of receipt advising you of the contact details of the person following up on your case within 7 days; and a written response within 30 days to your feedback or suggestions.