Please read the following precautions before using Online Banking and Mobile Banking:
1.At all time keep the Online Banking Account Number and the certificate and password of USB-Key confidential; do not disclose or share, and shall procure the Authorized Administrators and Operators (in case of account other than individual, joint or sole-proprietorship accounts) not to disclose or share them to any person including any joint account holder under any circumstances; in particular, not to send them through electronic mail; and never assign the same password for accessing other website.
2. Do not disclose Online Banking Account Number, Mobile Banking login id and password to anyone (including bank staff and the police, it is not necessary for ABCHK's employee to know login password ). You should also avoid disclose your personal information such as HKID/passport number and date of birth to anyone.
3.Notify ABCHK immediately of any actual or possible unauthorized use of the password of USB-Key, Mobile Banking login id and password shall confirm the same in writing without delay to ABCHK.
4.Logout the service and clear the browser cache after a banking session, delete the rough documents and unplug the USB-Key for safe custody.
5.Do not leave the computer after logged in Online Banking system.
6. Avoid accessing the Internet Banking Service using a shared computer in public places such as cafes or bars with internet access.
7. Only pre-set and access reliable wired or wireless networks for internet connection.
8. Please set a passcode for locking device that is difficult to guess and activate the auto-lock function.
9.Take caution of hackers and virus infection when sending and receiving emails, visiting and disclosing personal/financial information to unknown websites and downloading files or programs from websites.
10.Install proper firewall and anti-virus software and update them with security patches or newer versions on a regular basis to strengthen the security of the computers. You should make sure all updates on Windows and internet browser be done as soon as possible and deactivate all sharing and remote desktop connection function to prevent any invasion from spyware to your computer.
11.Upgrade browsers and application software to support SSL 128-bits encryption and TLS1.2 encryption standard; and not select the option on browsers for storing or retaining user name and the password of USB-Key.
12.Change the password of USB-Key immediately by selecting a new password on the first usage and destroy the letters printed with the password subsequently.
13. Use passwords that are unique and not easy to guess, do not use your identity card number, telephone number, date of birth, QQ number, driving license number, mobile phone number, account number or regular pattern number sequences (such as 123456) when choosing the password of USB-Key and mobile banking code; and not to use the same digit more than twice. Also, do not use mobile banking codes to access other services (for example, connection to the internet or accessing other websites).
14. Please memorize your password. Do not store the password on any third-party online storages or write on any materials, or record password in any way without covering it.
15.Be alert to the surroundings before inputting the password and performing any banking transactions, and make sure that no one sees the password of USB-Key.
16.For security reason, change the password of USB-Key and Mobile Banking login password regularly. Use different passwords for different websites, services or accounts.
17.ABCHK's official website is: www.hk.abchina.com. Please login our website directly and do not access thru any hyperlinks to prevent entering into phishing or false website. Check the authenticity of ABCHK website by comparing the URL and the Bank's name in its USB-Key and a security icon that looks like a lock or key appear when authentication and encryption is expected. It is highly recommended to bookmark ABCHK's website.
18.Notify ABCHK of any change of your information (including without limitation to your mobile phone number, contact number, email address and correspondence address) as soon as such change occurs and ABCHK shall not in any event be held liable for any loss or damage suffered resulting from or in connection with your failure to do so.
19.Do not use the USB-Key after it has been cancelled or revoked or has otherwise become invalid.
20.Change your password immediately if you suspect that you have been deceived by a fraudulent website or email. For example, if you fail to log in to a service website after imputing your correct password, with or without any alert messages.
21.Do not use software or programme(s) from untrustworthy sources.
22. Do not log into the ABCHK website through hyperlinks or QR Code embedded in any emails, SMS, search engines or any untrusted source.
23.Every time you log in to Online Banking, please verify your last login date, time and name.
24.Access E-Banking with browsers recommended by ABCHK.
25.Check your bank balance and transaction history regularly. Notify ABCHK immediately if you discover any errors or unauthorized transactions.
26.Visit ABCHK official website regularly for latest security tips.
27.Contact ABCHK for confirmation immediately whenever a website claiming to originate from ABCHK looks suspicious to you.
28.Keep your bank statements, USB Key, cheque books, other important documents and any security media/devices for accessing E-Banking in a safe place. If you want to discard any documents that contain your personal information, destroy them first.
29.Under no circumstances shall ABCHK, by way of email, telephone or any other channels, ask your password. In addition, ABCHK will not ask you to access ABCHK website by clicking hyperlinks attached to any email.
30.Check the website's privacy policy statement and statement on security safeguards before providing personal data to the website.
31.Do not fall into money-laundering scams. Be aware of any "business opportunity" that involves receiving or holding money for strangers.
32.Report any unusual / unauthorized transactions in your statement immediately. Any errors or discrepancies should be reported to ABCHK within 90 days. ABCHK reserve the right to regard the statement as conclusive should you fail to report any unusual / unauthorized transactions within the specified period.
33.Ensure maximum security when transferring money online. Always keep the electronic receipt for fund transfer and bill payment transactions.
34.If you have any security incidents, complaint, or suspect a fraud case, please contact: (852) 2819 5599，(86) 95599 or email us at CCHK@abchina.com as soon as possible.
35.ABCHK may invalidate your USB-Key and Password without prior notice to you.
36.To protect your account from unauthorized access and being misappropriated, please contact us immediately if your identity card and /or bank cards and / or USB-Key . /or mobile phone with Mobile Banking are lost or stolen, at (852) 2819 5599 or(86) 95599.
37. Recommend to install ebanking helper plug-in from ABC to enhance security.
38. ABCHK send transaction OTP to client’s pre registered mobile phone number, please do not forward the message to other phone number.
39.You shall not use the Biometric Authentication on any mobile device or operating system that has been modified outside the mobile device or operating system vendor supported or warranted configurations.
40.You shall not use facial recognition for authentication purpose if you have an identical twin sibling or you are aware of any person with your similar facial features;
41.You shall not use facial recognition for authentication purpose if you are an adolescent while your facial features may be undergoing a rapid stage of development;
42.You shall not take any action to disable any function provided by, or agree to any settings of, your mobile device that may otherwise compromise the security of the use of your biometric credential for authentication purposes (e.g. disabling “attention-aware” for facial recognition);
43.If the biometric authentication information in, or other safety password of, your Device has been disclosed, you are required to, as soon as possible, change the safety password, re-register your biometric authentication information or cancel the Biometric Authentication of the App.
44.If the biometric authentication information record in your Device has been changed or your login password for accessing the App is changed, the Biometric Authentication of the App will be suspended. You are required to re-register or activate the Biometric Authentication of the App to use the Biometric Authentication. Furthermore, if you use a new Device to login the App, the Biometric Authentication of the App by the previous Device will be suspended.
45.Please do not let any other person register their biometric credentials on your device and please do not share your device with others.
46.The App will access the biometric identity sensor in your Device and obtain the necessary information to perform the authentication but the Bank will not store your biometric credentials during the authentication process.
47.Verify the transaction details including the payee name, account number and amount when doing transfers.If you have any enquiries, please confirm with the payee before making the transaction.
Mobile Banking security tips
1.Set up password, finger print and facial recognition methods to lock up mobile phone
2. Set up idle timeout lock up function, lockup mobile phone when not in use
3. Logout Mobile Banking app when not in use
4. Do not use jailbreak or hacked mobile phone with Mobile Banking app to avoid risk of intrusion and malware injection
5. Clients should remove Mobile Banking app before changing mobile phone.
6. Clients should remove Mobile Banking app after service terminated
7. Please download ABCHK APP from official channel. iOS APP is available in Apple App Store, while Android version is available in Huawei, Honor, OPPO, VIVO App Store and ABCHK official website. HarmonyOS version is available in Huawei AppGallery.
8. It is recommended always download and install latest version of Mobile Banking app for important security updates.
9. Please contact our hotline to disable your account in case you lost of your mobile phone
10.Do not use mobile banking codes to access other services (for example, connection to the internet or accessing other websites).